> Benefits

Improve your customer satisfaction

1. Do you know how frustrated are your customers when they hear "Please hold for the next available agent" and have to wait until eternity?
2. Give them instant gratification from a real person! Close the deal and to keep them happy

Decrease your cost

1. No more long distance or 800 numbers charges
2. Use your existing broadband connections for your staff
3. Improve staff efficiency: each support staff can serve several customers simultaneously, in real-time

Improve your operation flexibility

1. Your support centers can be anywhere in the country, or scattered around the world to take advantage of labor cost differential
2. Your staff can work at the office, or telecommute and work at home.  More options to schedule shift work in a 24/7 environment