A chat window will open up on customer's browser, and
customer can chat with an operator assigned to help
For operators of your web site:
Use our virtual call center application "HelpCenter" provided by HelpSwitch to support chat
sessions with multiple customers anywhere in the world.
HelpCenter can run in Microsoft Windows Windows 98, 2000
or XP.
Operators will get an alert whenever a customer is assigned to him/her
Operators can use productivity tools in HelpCenter to
response to incoming calls and manage simultaneous chat
dialogs efficiently, using multiple tabs on the right panel.
Left panel can be used to display chat roster, session
data, chat history, case history as well as managing keymaps
and linkmaps.